Refund policy

Refunds and returns

We guarantee the quality of our products. You must inspect the products and notify us, within 24 hours of delivery if you are not satisfied with your order. As we maintain a strict quality control schedule your unsatisfactory items should be returned to us so we can assess the problem before a replacement or refund will be offered. Please note that unsatisfactory items must be returned to us in the condition received. Our liability will be limited to the price of the goods received and the cost of delivery & reasonable costs of return.

You have a statutory right to change your mind within 14 days of ordering, in this case, we require you to return your item/s to us with the protective packaging unopened and safely packed in order for us to refund the cost of your items.

Order cancellation
Orders can be cancelled if the product has not been dispatched. We will notify you via e-mail when your goods have been dispatched after this time we cannot accept cancellation.
The Right of Withdrawal does not apply to contracts for the supply of personalised chocolates.